Client Relationship Management Workshop

November 12, 2019
8:00 am - 5:00 pm

10 S. LaSalle St., 3rd Floor Conference Center

Member Price: $250


Back by popular demand!
$250 Tickets Include Breakfast & Lunch

Earn 8 RPA/FMA CPD Credits by Attending
Earn 8 CMCP Certification Credits by Attending

Sponsored by Glavin Security Specialists
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Workshop Overview

Explore and practice the important concepts of client relationship management in this highly interactive one-day workshop. Students will learn strategies and skills that are crucial to business development and building long-term, mutually beneficial, trust-based relationships with clients and colleagues. Participants will learn how to analyze the way they approach relationships and how to better develop those relationships for the success of everyone involved. The course content will be presented through relevant case studies, fun role playing, informative videos and active discussions. Participants will leave the session invigorated and armed with practical ways to improve their professional and personal relationships.

If you have any questions about this workshop, please contact Jaclynne Madden, Director of Education, at or (312) 870-9608.

Topics & Objectives

  • Introduce participants to the important concepts of client relationship management.
  • Practice client relationship management techniques through class discussions, case studies, videos and role plays.
  • Discuss strategies for handling resistance and the impact of effective verbal and non-verbal communication styles and skills.
  • Analyze and critique the client relationship strategies of the best U.S. and international corporations.
  • Learn how to create and communicate real corporate and personal value to develop, maintain and expand relationships.

Facilitator Bio

Paul PetriccaPaul Petricca started Torque Consulting after nearly 40 years in sales, marketing and client relationship roles in the real estate and high tech industries. Before starting Torque Consulting, Paul spent 29 years with Jones Lang LaSalle (JLL), a global real estate company. At JLL, he held several high level management, leasing and national client relationship positions. Paul also developed and taught a variety of training classes for JLL in the areas of property management, project marketing, leasing and client relationship management.  Prior to JLL, Paul spent ten years in the computer and telecommunications industries.

Paul also is an adjunct faculty member in the undergraduate business program at Wheaton College in Wheaton, Illinois and the MBA program at Loyola University.

He received a BS degree with a concentration in marketing from Illinois State University and an MBA degree with a concentration in finance from Loyola University Chicago.

Paul enjoys several hobbies including teaching hitting to baseball and softball players, blog writing and riding his bicycle across the great state of Iowa each summer. He is an avid fan of the World Champion Chicago Cubs and enjoys attending games with family and friends. He has been married to his wife Tammy for over 35 years and has three children: Elaine, Sam and Rick.